CHARACTER: MILKY | DREAMY | MUSKY
A creamy, almost weightless opening of milk and soft musk gives way to lush white florals, with tuberose and jasmine bringing a richer, more sensual side to the composition. Incense adds an unexpected shadow, while tonka, cacao, and musky vanilla leave the skin warm, smooth, and softly sweet.
THE IMPRESSION: Bare skin after a warm milk bath, white flowers nearby, and the faint sweetness of vanilla in the air.
THE VIBE & ATMOSPHERE: Ethereal, intimate, and slightly otherworldly. It has the softness of something almost dreamlike, but with a sensual depth that keeps it from feeling innocent. Creamy, floral, and quietly provocative, with a lingering presence that feels close to the skin yet strangely captivating.
Eau de Parfum
Your bag is made from high quality PU leather, a man-made material designed to look and feel like genuine leather, but without the use of animal products.
It offers the elevated texture, structure, and finish you’d expect from a luxury piece — at a more accessible price and with less environmental impact than traditional leather.
While it won’t age the same way genuine leather does, with proper care and regular use, it will serve you well and stay beautiful for a long time. Like most materials, it has a natural life cycle, but we’ve chosen it intentionally, for how well it supports a stylish, practical, and conscious lifestyle.
With mindful care, it will continue to be beautiful and functional for a long time. It’s the one you’ll reach for on last-minute coffee runs, weekend getaways, school drop-offs, grocery dashes, quiet errands alone, or those long days that start early and end late. See our recommended Care Instructions below.
At flōuff., we take care in preparing and packing every order before it leaves our hands. We work with J&T Express to deliver your fragrances safely to your doorstep. Please review our shipping guidelines below so you know what to expect after placing your order.
Orders are shipped out within 2 to 5 business days after payment has been verified. Weekends and holidays are excluded.
Processing time may vary depending on order volume and courier pickup availability.
During sales, promotions, special occasions, Late November throughout December, or periods of inclement weather, ship-out times may take longer.
Once your order has been handed over to J&T Express, we will send you a shipping confirmation email containing your tracking number and tracking link.
Please note that ship-out time refers to the time it takes for your order to leave flōuff., not the courier's delivery time.
After your parcel has been handed over to J&T Express, please allow the following estimated delivery times:
NCR: 2 to 4 business days
Luzon: 3 to 5 business days
Visayas and Mindanao (VisMin): 7 to 12 business days
These are estimates and may vary depending on your location, courier operations, weather conditions, peak seasons, and other circumstances affecting delivery. Delays may occur during December and periods of inclement weather.
At this time, we offer standard shipping through J&T Express only.
Same-day payment-to-delivery service is not available.
Lalamove and Grab delivery are not available.
We understand that waiting for a parcel can be frustrating. Once your order has been handed over to J&T Express, we no longer have direct visibility into its delivery status or access to the courier’s internal tracking and delivery records.
For this reason, all delivery-related concerns, including delays, tracking updates, parcel location, and delivery attempts, must be directed to J&T Express Customer Service. Contacting them directly is the fastest and most efficient way to follow up on your parcel, as their team has direct access to the information needed to investigate and address delivery concerns.
You may reach J&T Express Customer Service at (02) 8911-1888.
We appreciate your understanding and encourage you to contact J&T directly for the quickest assistance with your shipment.
Please ensure that you or an authorized recipient is available to receive your parcel.
If a parcel is returned to flōuff. because the recipient is unavailable, the delivery address is incorrect or incomplete, or delivery cannot be completed for reasons attributable to the recipient, the customer will be responsible for the applicable return shipping and re-delivery fees before the order can be shipped again.
Once the fees have been settled, we will resend the same order in the same box and packaging returned to us by the courier. We will not replace or upgrade the box or packaging for the second shipment. Please note that repeated handling and transit may affect the condition of the outer packaging, and flōuff. is not responsible for cosmetic wear or damage to the packaging resulting from these additional delivery attempts and return transit.
For orders containing two or more items, we may pack and ship the items in separate parcels depending on the order size, quantity, and packaging requirements.
If your order is shipped in multiple parcels, each parcel will have its own tracking number. Parcels from the same order may arrive at different times.
Please refer to the tracking information provided for each parcel when checking your delivery status.
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Thank you for choosing flōuff. We appreciate your patience and understanding while your order makes its way to you.
At flōuff., we take care in preparing every order and want you to receive exactly what you ordered. We understand that choosing a fragrance can be personal, so we encourage you to read the scent notes and product descriptions before making a purchase.
If something arrives incorrectly, damaged, or defective, please let us know. We will review the concern and do our best to resolve it fairly. As our products are shipped sealed, we also ask that any incorrect item be returned unused and with its original seal intact.
If your order arrives damaged, defective, incomplete, or incorrect, please email hello@flouff.com within 7 calendar days of delivery, based on the courier's recorded delivery date.
Please include your order number, a description of the issue, and clear photos of the product, parcel, shipping label, and packaging where relevant. An unboxing video may help us understand what happened.
Please keep the product and its original packaging intact while we review your concern.
We want you to receive the product you ordered. If in a rare case you receive the wrong item, please contact us within 7 calendar days of delivery.
The incorrect item must be unused, unopened, and returned with its original seal intact, along with its original packaging. Please contact us before sending it back so we can guide you through the return process.
Once we have reviewed the issue and received the item where a return is needed, we will arrange an appropriate resolution.
If your order arrives damaged or you believe the product is defective, please email us with a description of the issue and supporting photos and unboxing videos.
Please keep the product and packaging while we review the concern. If we need the item returned, we will provide instructions. If opening the product was necessary to identify the issue, please let us know.
If the issue is confirmed, we will work with you on an appropriate solution, such as a replacement or refund, as applicable.
We understand that fragrance is personal, and a scent may not always be what you expected. However, because perfumes and home fragrances are personal preference purchases, we do not accept returns or exchanges simply because you dislike the scent or change your mind.
This includes blind buys and products that have been opened or used. We encourage you to review the fragrance notes and product descriptions carefully before placing your order.
For approved returns, please pack the product securely and include its original packaging and any items supplied with the order, where applicable.
Please do not send any item back before contacting us. We may request additional information or photos to help us assess the concern.
Damage caused by misuse or improper handling may affect eligibility for a return or refund.
If an issue is confirmed to be due to an incorrect order or a product problem, we will coordinate the return or replacement arrangements with you.
For other returns approved by flōuff., any applicable shipping costs will be explained before the return proceeds.
Complimentary items, free gifts, and promotional items are provided at no additional charge and are not separate paid purchases. They have no cash value and cannot be exchanged for cash or refunded as though they were purchased separately.
Dissatisfaction with a free item alone does not qualify for a refund, replacement, or compensation.
If you request a return or refund for an order that included complimentary items, all complimentary items and promotional gifts received with that order must also be returned, along with the other items being returned. Please keep them in good condition and retain their original packaging until your order concern has been resolved.
If you need to cancel an order, please contact us as soon as possible at hello@flouff.com. Once an order has been packed for dispatch or handed to the courier, cancellation is no longer possible.
For any order concerns, please email hello@flouff.com with your order number and details of the issue.
Thank you for giving us the opportunity to look into your concern and help make things right.