PRIVACY POLICY

This Privacy Policy describes how flouff.com (“flōuff.”, “we”, “us” or “our”) collects, uses, stores and discloses personal information when you visit our website, make a purchase, contact us or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with our website, we may collect personal information such as your name, contact details, billing and shipping information, order details, payment-related information, and information about your use of our website.

Some information may be collected automatically through cookies and similar technologies.

2. How We Use Your Information

We may use personal information to:

• Process and fulfil orders and payments.

• Arrange deliveries and provide customer support.

• Communicate with you about purchases, enquiries and our services.

• Maintain website security and help prevent fraud.

• Operate, maintain and improve our website and customer experience.

• Provide updates and marketing communications where permitted.

• Meet applicable legal, regulatory and business obligations.

3. Disclosure of Information

We may share personal information with service providers, payment processors, delivery partners, technology providers and other parties where reasonably necessary to operate our business and provide our services.

We may also disclose information where required by law, in response to lawful requests, or when necessary to protect our rights, customers or business.

We do not sell personal information in exchange for money.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and improve our services.

You may be able to manage cookies through your browser settings or the preference controls available on our website. Disabling certain cookies may affect some website functions.

5. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, business records, dispute resolution and legal obligations.

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of electronic storage or transmission can be guaranteed to be completely secure.

6. Third-Party Services and External Links

Our website may rely on third-party services to support transactions, website operations and other business functions. These providers may process information in accordance with their own privacy policies and applicable requirements.

Our website may also contain links to external websites. We are not responsible for the privacy practices of websites we do not operate, and we encourage you to review their policies before providing personal information.

7. Your Privacy Rights

Subject to applicable law, you may have rights to request access to, correction of, or deletion of your personal information, object to certain processing, or exercise other applicable privacy rights.

To make a privacy-related request, please contact us using the details below. We may need to verify your identity before processing your request, and certain information may need to be retained where required or permitted by law.

8. Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review the matter and take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or applicable requirements. Updates will be posted on this page.

10. Contact

For questions or requests concerning this Privacy Policy, please contact:

flōuff.
Email: hello@flouff.com
Website: https://flouff.com