TERMS OF SERVICE

OVERVIEW

This website is operated by flōuff. Throughout the site, the terms “we”, “us” and “our” refer to flōuff. flōuff. offers this website, including all information, tools and services available from this site to you, the user, subject to your acceptance of the terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms, conditions and policies referenced here or available by hyperlink. These Terms apply to all users of the website, including browsers, customers, vendors and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use our services.

Any new features or tools added to our store will also be subject to these Terms of Service. You can review the most current version of these Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates on our website. Your continued use of or access to the website following the posting of changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority and have given consent for any minor dependants to use this website.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction while using the Service, including intellectual property laws.

You must not transmit any worms, viruses or code of a destructive nature.

A breach or violation of these Terms may result in the termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time, subject to applicable law.

You understand that content you submit, excluding payment card information, may be transferred unencrypted across networks and adapted to technical requirements. Payment card information is encrypted during transfer by the payment systems used by our store.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service or access to the Service without our express written permission.

Headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this website is inaccurate, incomplete or out of date. The material on this website is provided for general information and should not be relied upon as the sole basis for making decisions without consulting more complete or timely sources where appropriate.

This website may contain historical information, which is provided for reference only. We reserve the right to modify website content at any time but are not obligated to update all information.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service, or any part of its content, at any time. We will not be liable for any modification, price change, suspension or discontinuance of the Service, to the extent permitted by applicable law.

SECTION 5 – PRODUCTS AND SERVICES

flōuff. offers fragrance products, which may include perfumes and home fragrance products. Product availability, formats and offerings may change over time.

We make reasonable efforts to display product images, colours, packaging and descriptions as accurately as possible. However, the appearance of colours may vary between screens and devices.

Fragrance is experienced differently by different people. Scent perception and performance may vary depending on individual preferences, skin chemistry, environment and method of use. Product descriptions are intended to help customers understand the character of a fragrance and are not a guarantee that every customer will experience it in the same way.

Please follow the instructions and safety information supplied with each product. Perfumes and home fragrance products are intended to be used for their stated purposes only. Do not ingest fragrance products or use them in ways contrary to their instructions.

We reserve the right to limit quantities, restrict sales where permitted by law, update product descriptions and pricing, or discontinue products at our discretion, subject to applicable consumer protection laws.

Nothing in these Terms excludes or limits any consumer rights that cannot lawfully be excluded or limited.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel an order where permitted by law. Restrictions may apply to quantities purchased per person, household or order, including orders that appear to be placed for resale or distribution.

If we change or cancel an order, we may attempt to notify you using the email address, billing address or telephone number provided when the order was placed.

You agree to provide current, complete and accurate purchase and account information. You agree to promptly update your information, including your email address and payment details, so that we can complete transactions and contact you when necessary.

For information about returns, refunds or exchanges, please refer to our Returns and Refund Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control or input.

These tools are provided on an “as is” and “as available” basis, to the extent permitted by law, without warranties or endorsements from us. We are not responsible for issues arising from your use of third-party tools, subject to applicable law.

Your use of optional tools is at your own discretion. You should review and accept the relevant provider’s terms before using them.

New services or features added to our website will also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Our Service may include content, products or services provided by third parties.

Links on our website may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating third-party content, accuracy, policies or practices, and we do not endorse or assume responsibility for third-party materials, websites, products or services.

Please review third-party policies and practices before engaging in transactions with them. Questions or complaints about third-party products and services should be directed to the relevant third party.

SECTION 9 – USER COMMENTS AND SUBMISSIONS

If you submit comments, feedback, suggestions or other materials to us, you agree that we may use, reproduce, edit, publish, distribute and translate those submissions in any medium, subject to applicable law and our Privacy Policy.

We are not obligated to keep unsolicited submissions confidential, compensate you for them or respond to them.

We may remove content that we determine to be unlawful, abusive, threatening, defamatory, obscene, infringing or otherwise objectionable.

You agree that your submissions will not violate the rights of any third party, contain unlawful material or include malicious code. You must not use a false email address, impersonate another person or mislead us or third parties about the origin of a submission.

You are responsible for the comments and materials you submit.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, disclose and protect personal information.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website or in the Service may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability.

We reserve the right to correct errors and update information or cancel orders where permitted by law, including after an order has been submitted. Where required, we will notify affected customers and provide any applicable remedies.

We are not obligated to update every item of information except as required by law.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions in these Terms, you may not use this website or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform unlawful acts;
(c) to violate applicable laws or regulations;
(d) to infringe our intellectual property rights or those of others;
(e) to harass, abuse, threaten, defame or discriminate against others;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or other malicious code;
(h) to collect or track the personal information of others without authorisation;
(i) to spam, phish, scrape or engage in unauthorised data collection;
(j) for any unlawful or abusive purpose; or
(k) to interfere with or circumvent the security features of the Service or related websites.

We reserve the right to suspend or terminate access for violations of these Terms, subject to applicable law.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that your use of the Service will be uninterrupted, timely, secure or error-free, or that results obtained through the Service will always be accurate or reliable.

To the extent permitted by applicable law, the Service and products provided through it are offered on an “as is” and “as available” basis, except where we expressly state otherwise or where consumer rights require otherwise.

To the fullest extent permitted by law, flōuff., including its directors, officers, employees, agents, contractors, suppliers and service providers, will not be liable for indirect, incidental, punitive, special or consequential damages arising from the use of the Service or products purchased through it.

Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited under applicable law.

SECTION 14 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless flōuff. and its relevant representatives, affiliates, suppliers and service providers from claims or demands arising from your breach of these Terms or violation of applicable law or third-party rights.

This provision does not apply to the extent a claim arises from our own acts or omissions where such liability cannot lawfully be excluded.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed from these Terms where necessary. The remaining provisions will continue in effect.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by you or us.

You may stop using our website at any time. We may suspend or terminate your access to the Service if you breach these Terms, subject to applicable law.

Any obligations or liabilities incurred before termination will survive termination where appropriate.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Service, together with the policies and operating rules published on our website, constitute the agreement governing your use of the Service, except where separate agreements or applicable law provide otherwise.

Our failure to exercise or enforce a right or provision does not constitute a waiver of that right or provision.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services shall be governed by the laws of the Republic of the Philippines, subject to applicable mandatory consumer protection laws and any other laws that may apply.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting revisions on our website. It is your responsibility to review this page periodically. Your continued use of or access to the website following the posting of changes constitutes acceptance of those changes, subject to applicable law.

SECTION 20 – CONTACT INFORMATION

You can email us at hello@flouff.com.